Frequently Asked Questions
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Our top priority at Apiterra is your satisfaction with our product. We stand by our product 100%, we work hard to make sure that you get the highest quality raw honey.
If you are not 100% satisfied we will refund it. We are here for you.
Yes! For all orders over $15 within North America, we'll cover your shipping costs.
Shipping rates (on orders below $15) are calculated as a flat rate based on the weight of your order, the shipping method selected, and the region where your order will be shipped. Approximately $7.5 for 1 glass jar. We recommend ordering 2 items to get free shipping.
Orders shipped by FedEx or UPS Ground are frequently processed and leave our warehouse within one to three business days.
We do not ship on Saturday or Sunday.
Orders shipped using three-day, two-day, or overnight shipping leave in one business day. If your order is time-sensitive, please select the appropriate shipping method to ensure the delivery meets your schedule. In order to avoid delays, please ensure someone will be available at the shipping address to receive a shipment. "
For all shipped orders, you should receive an email that references your tracking number. If you ordered and never received your tracking number, email us and we’ll get you sorted.
At Apiterra we believe in preserving your personal information in the securest way possible. All transactions are done over fully secured server connections to ensure your credit card and personal information will not end up in the wrong hands.
At Apiterra our goal is to provide only real food, that is good for you. That why we never heat or filter our honey, to keep it tasty and healthy as it has to be.
“Filtering” honey means processing the honey to remove very small particles, often even as small as the pollen. With filtration, honey is also often heated to become more liquid in order to make the filtering process easier, meaning that the honey is no longer raw.
Choosing raw unfiltered honey ensures the most healthy and taste properties have been preserved.
Only honey that has not been heated or filtered can be labeled “Raw Honey.
Our goal is to provide the highest quality food, that is good for you. We conduct rigorous testing of our honey in 3 stages. First, we test the incoming raw materials that we source from our beekeepers, then we test it right after packing and for the third time, we send the samples to one of the best independent labs in Europe, to make sure you are getting the purest, highest quality honey available.
We pride ourselves in producing 100% pure unfiltered raw honey that is free of additives, pesticides or sugar. We are so confident in our never heated or filtered honey that we offer a money back guarantee if you are not 100% satisfied.
To test it yourself, take a teaspoon of the honey and put in a glass full of water. Fake or adulterated honey will dissolve in the water while pure honey which has a more dense texture will settle right at the bottom of the glass as lumps. The same is the case with blotting paper or a white cloth.
Studies show that 75% of the honey in grocery stores is not real honey because it has been heavily filtered and heated - removing its key properties like pollen. At Apiterra our goal is to provide only real food, that is good for you. That why we never heat or filter our honey, to keep it tasty and healthy as it has to be.
Yes, in fact all 100% honey is non-GMO because it’s produced by bees, not man.
Since our classic honey is sourced from Eastern Europe, it can’t be certified organic. Because bee flight paths are untraceable, the USDA will not certify honey sourced from the Eastern Europe as organic.
However, Apiterra does internal and external testing to ensure our honey is clear of commonly used pesticides, herbicides and antibiotics. Our industry-leading testing ensures our honey is of organic-certified quality.
Our office is located at : 1192 Gravesend Neck Road Brooklyn, NY 11229.
Our plastic jars are made of recyclable PBA free plastic category PET 1 and 2.
This type of plastic is one of the safest sorts of plastic for food storage, has superb wear resistance and can withstand heating and freezing.
It is a nutrient-rich food considered to be especially beneficial for health and well-being, mostly plant-based but also some fish and dairy. A superfood is a whole (read: real, unprocessed, in its original form) food.
Because superfoods are so nutritious, we have infused your favorite superfoods in our raw honey for a double dose of health benefits.
We partner with a network of trusted beekeepers in the cleanest parts of Eastern Europe who provide straight-from-the-hive quality honey.
At this time we do not have a retail store, but you can find our products in most of the grocery stores like Whole Foods, Target, TJ-Max, Burlington, Wegmans & more, as well as online stores like Amazon, Etsy etc.
Because our honey is unfiltered, pollens from flowers visited by bees can also be in your bottle of honey.
If you have any allergy, we always recommend consulting your doctor/healthcare professional to be safe.
“Raw Honey” is honey that has not been heated past the point of pasteurization. By not heating the honey, it retains all the natural enzymes and properties it has in the hive.
Pasteurization is the process of heating honey at high temperatures to make it easier for bottling. But this process also kills the nutrients naturally found in honey, like vitamins and enzymes.
There are numerous benefits of natural honey, like vitamins, nutrients, antioxidants, and enzymes. Honey that’s been pasteurized ends up being just another processed sugar! So when you’re choosing a natural sweetener, go for raw honey.
While honey does contain higher fructose levels, it's relatively low on the glycemic index, making it one of the best sugar substitutes of the bunch.
Also, unlike sugar or processed honey, raw honey contains vitamins, nutrients, antioxidants and enzymes
However, people with high blood sugar should still be mindful while eating honey.
Crystallization is the natural process by which the glucose in honey precipitates out of the liquid honey.
When honey crystallizes, it is still as nutritious and sweet as ever! In fact, the crystals prove that your honey is high quality and hasn’t been processed. It means that nutritious pollen hasn’t been filtered out and important enzymes haven’t been damaged by pasteurization. Apiterra Honey is more likely to crystallize because we do not filter or heat our honey at high temperatures (pasteurize).
If your honey crystallizes, simply place the honey jar in warm water and stir until the crystals dissolve.
Pasteurization is the process of heating honey at high temperatures to make it easier for bottling. But this process also kills the nutrients naturally found in honey like vitamins and enzymes. Raw honey is never, ever pasteurized.
When substituting honey for granulated sugar in recipes, begin by substituting honey for up to half of the sugar called for in the recipe. For baked goods, make sure to reduce the oven temperature by 25°F to prevent overbrowning; reduce any liquid called for by 1/4 cup for each cup of honey used and add 1/2 teaspoon baking soda for each cup of honey used. Because of its high fructose content, honey has higher sweetening power than sugar. This means you can use less honey than sugar to achieve the desired sweetness.
Honey comes in many colors and flavors. These are called honey varietals and they are determined by the types of flowers the bees visited for nectar. Some are light and sweet; others are dark and bold. Pick the honey you like and enjoy it!
Also, many commercially sold honey is more liquid and will not crystallize because they have been ultra-filtered or heated during their processing. Ultrafiltration removes all particles, and so that honey contains no pollen and other health benefits.
Since the honey is life! Depending on conditions such as temperature, humidity, type of a flower, time of Harvesting, floral nectar fructose to glucose ratio. Honey may be liquid thin, liquid thick, hard crystal, soft crystal, fine crystal, larger crystal, lighter, darker, and so on. It could never be the same unless you process it!
Honey stored in sealed containers can remain stable for decades and even centuries! However, honey is susceptible to physical and chemical changes during storage; it tends to darken and lose its aroma and flavor or crystallize. These are temperature-dependent processes, making the shelf life of honey difficult to define.
For practical purposes, a shelf life of two years is often stated. Properly processed, packaged and stored honey retains its quality for a long time.
The big key is simple – don't refrigerate the honey. Store it at room temperature (between 70 and 80 degrees). Keep it in a dark place – the light won't ruin your honey but the dark will help it retain it's flavor and consistency better.
It's recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. Avoid storing honey in metal because it can oxidize.
Also honey should be protected from moisture.
Nutritionally, 1 tablespoon of honey (21 grams) contains 64 calories and 17 grams of sugar, including fructose, glucose, maltose and sucrose.
Vegetarians do not eat products that are the result of slaughter. Since bees are not slaughtered, or in some cases harmed at all, in the production of honey, it is indeed considered vegetarian.
Honey is a somewhat controversial food among vegans.
Many consumers prefer honey to be clear and brilliantly transparent.
Raw Unfiltered Honey contains fine material (pollen grains, wax, etc.) and air bubbles, which result in a cloudy appearance.
Also, any raw honey naturally crystallizes. Crystallization is the natural process by which the glucose in honey precipitates out of the liquid honey - i.e. it becomes harder with visible sediment.
This a normal and natural process.
All our raw honey in glass jars and bulk 8 and 34 lbs are OU Kosher certified. Our #superhoney line is not OU Kosher certified, but please keep in mind that pure raw honey is Kosher with some limitations.
You can read more at https://www.kosher.com/lifestyle/is-all-honey-kosher-898.
Gluten is a substance present in cereal grains, especially wheat. Honey is naturally free of gluten. It does not contain wheat or its by-products.
Have a question and don’t see the answer above? Get in touch!
Contact us if you have any specific questions or suggestions.
Email us at: email@example.com
Give us a call: 1-877-341-3347
Monday - Friday 9AM - 5PM PST
1192 Gravesend Neck Road Brooklyn, NY 11229